No, walk-ins are always welcome. However, we do get busy and customers with an appointment do take priority over walk-ins. If you want to secure a specific time we highly suggest you register through our website. It’s simple and only takes a minute. We start accepting applicants at 10am and stop at 4:45pm.
Unfortunately we do not. Due to HIPAA restrictions, we cannot allow live scan customers beyond our lobby area. However, we are very close to the interstate where there are numerous fast food restaurants and fuel stations that have public restrooms.
The OCA number is the numeric designation for the entities requesting prints (ie employers). It is only applicable to AHCA, DCF, and Medicaid applicants. In the case of AHCA and DCF, it is their agency assigned number (not the license number). In the case of Medicare applicants, it is their medicaid number. This allows the regulatory agency to see specifically which entity is requesting the applicant’s fingerprint background.
Your employer or regulatory agency will have this information. There are literally hundreds of ORI and OCA numbers, so we cannot be responsible for selecting the correct one for you. Many of them can be found online though. AHCA applicants can find the appropriate OCA number (aka AHCA number) at by clicking here.
Only your employer has access to your results. Our roles is scan your hands and submit them to the state for processing, never knowing what the outcome of the background check is. However, you can check on the submission status of your prints. If you click on Check Status in our menu it will take you directly to the FDLE site to see where your prints are in the process. You will need your TCN (Transaction Control Number i.e. 70CA84_____) which can be found on your receipt. If you have any questions about your results please contact the Florida Department of Law Enforcement (FDLE) at (850) 410-8161
As stated above, we only scan and submit your fingerprints for processing Your employer or regulatory agency should call the Florida Department of Law Enforcement at 850-410-8161 to inquire using the supplied transaction number (TCN) on your receipt from us.
You’ll need to come back to our office to be fingerprinted again. The FBI wants to see two attempts at getting legible prints to make sure “it’s you, not us”. Please bring the letter you received and make sure it has a “TCR” number. It should start with “E2016, E2017, etc” and be followed by a long series of numbers. If your prints fail again, which they most certainly will if they failed the first time, the FDLE will resort to a manual query and do a national background search based on your name and social security number. Please bear in mind that a manual query takes much longer than a digital fingerprint search. Unfortunately there is nothing you can do to improve the quality of your prints if they are already damaged from age or wear/tear. There is a $5 fee to be fingerprinted again.
Unfortunately, we cannot. The ability to transmit and successfully process electronic fingerprints to a government entity requires individualized contracts and very specific software requirements, which vary from state to state. Due to the low demand for this service and the complexity of interacting with 50 states, we decided not to offer an out of state submission service. However, we most certainly will capture and submit electronic fingerprints that are being processed by the State of Florida.
We don’t do any ink/paper type of fingerprinting. Due to extremely low demand and the need for very specialized equipment, we decided not to offer ink/paper fingerprinting services. However, most local police departments/sheriff’s offices do offer this as a service for their community. Contact your local law enforcement agency for more information about availability, scheduling, and cost.