Frequently Asked Questions (FAQs)

No, walk-ins are always welcome. However, we do get busy and customers with an appointment do take priority over walk-ins. If you want to secure a specific time we highly suggest you register through our website. It’s simple and only takes a minute. We start accepting applicants at 10am and stop at 4:45pm.
Sure, it’s no problem at all. However, you may have to wait a few minutes if there is a walk-in or scheduled appointment customer ahead of you at that point.
Only if they are visibly dirty. You hands should be clean and free of any visible dirt prior to arrival. However, it’s not necessary to do any other preparation.
Unfortunately we do not. Due to HIPAA restrictions, we cannot allow live scan customers beyond our lobby area. However, we are very close to the interstate where there are numerous fast food restaurants and fuel stations that have public restrooms.
The ORI number is the digital address for where the fingerprint results need to be sent to. Without the ORI number, it is impossible to submit fingerprints for background screening.
The OCA number is the numeric designation for the entities requesting prints (ie employers). It is only applicable to AHCA, DCF, and Medicaid applicants. In the case of AHCA and DCF, it is their agency assigned number (not the license number). In the case of Medicare applicants, it is their medicaid number. This allows the regulatory agency to see specifically which entity is requesting the applicant’s fingerprint background.
Your employer or regulatory agency will have this information. There are literally hundreds of ORI and OCA numbers, so we cannot be responsible for selecting the correct one for you. Many of them can be found online though. AHCA applicants can find the appropriate OCA number (aka AHCA number) at by clicking here.
Generally it takes 3-5 business days for the FDLE to route the results to your regulatory agency, and subsequently, to your employer.
Only your employer has access to your results. Our roles is scan your hands and submit them to the state for processing, never knowing what the outcome of the background check is. However, you can check on the submission status of your prints. If you click on Check Status in our menu it will take you directly to the FDLE site to see where your prints are in the process. You will need your TCN (Transaction Control Number i.e. 70CA84_____) which can be found on your receipt. If you have any questions about your results please contact the Florida Department of Law Enforcement (FDLE) at (850) 410-8161
As stated above, we only scan and submit your fingerprints for processing Your employer or regulatory agency should call the Florida Department of Law Enforcement at 850-410-8161 to inquire using the supplied transaction number (TCN) on your receipt from us.
You’ll need to come back to our office to be fingerprinted again. The FBI wants to see two attempts at getting legible prints to make sure “it’s you, not us”. Please bring the letter you received and make sure it has a “TCR” number. It should start with “E2016, E2017, etc” and be followed by a long series of numbers. If your prints fail again, which they most certainly will if they failed the first time, the FDLE will resort to a manual query and do a national background search based on your name and social security number. Please bear in mind that a manual query takes much longer than a digital fingerprint search. Unfortunately there is nothing you can do to improve the quality of your prints if they are already damaged from age or wear/tear. There is a $5 fee to be fingerprinted again.
Unfortunately, we cannot. The ability to transmit and successfully process electronic fingerprints to a government entity requires individualized contracts and very specific software requirements, which vary from state to state. Due to the low demand for this service and the complexity of interacting with 50 states, we decided not to offer an out of state submission service. However, we most certainly will capture and submit electronic fingerprints that are being processed by the State of Florida.
We don’t do any ink/paper type of fingerprinting. Due to extremely low demand and the need for very specialized equipment, we decided not to offer ink/paper fingerprinting services. However, most local police departments/sheriff’s offices do offer this as a service for their community. Contact your local law enforcement agency for more information about availability, scheduling, and cost.
Cash, business checks, Visa, Mastercard, AMEX, cashier’s checks, and money orders. We do not accept personal checks under any circumstances.


This is partial list of ORI codes valid 2017

Florida Department of Health

  • EDOH0380Z Certified Nursing Assistant by Exam
  • EDOH0380Z Physician/Medical Doctor
  • EDOH2015Z Osteopathic Physician
  • EDOH2016Z Chiropractic Physician
  • EDOH2017Z Podiatry Physician
  • EDOH2550Z RN/LPN by Exam – Initial
  • EDOH3451Z Orthotist & Prosthetist
  • EDOH4400Z C.N.A by Reciprocity
  • EDOH4420Z RN/LPN by Endorsement and ARNP applicants
  • EDOH4500Z Acupuncture
  • EDOH4510Z Anesthesiologist Assistant
  • EDOH4520Z Athletic Training
  • EDOH4530Z Clinical Lab Personnel
  • EDOH4540Z Clinical Nurse Specialist
  • EDOH4550Z Clinical Social Work, Marriage & Family, Mental Health Counseling
  • EDOH4560Z Dentistry
  • EDOH4570Z Dietetics/Nutrition
  • EDOH4580Z Electrolysis
  • EDOH4590Z Hearing Aid Specialist
  • EDOH4600Z Massage Therapy
  • EDOH4610Z Medical Physicist
  • EDOH4620Z Midwifery
  • EDOH4630Z Naturopath
  • EDOH4640Z Nursing Home Administrator
  • EDOH4650Z Occupational Therapy
  • EDOH4660Z Opticianry
  • EDOH4670Z Optometry
  • EDOH4680Z Pharmacist
  • EDOH4690Z Physical Therapy
  • EDOH4700Z Physician Assistant
  • EDOH4710Z Psychology
  • EDOH4720Z Respiratory Care
  • EDOH4730Z School Psychology
  • EDOH4740Z Speech/Language Pathology

Florida Department of Education- Bureau of Educator Certification

  • FL921620Z DOE / Teacher Certification

Centers for Medicare & Medicaid Services

  • FL922013Z Medicaid Provider

Florida Department of Business Professional Regulation

  • FL920010Z Real Estate Sales and Brokers
  • FL922050Z Real Estate Appraisers
  • FL923400Z Construction
  • FL921932Z Community Association Managers
  • FL921670Z Talent Agents
  • FL922040Z Athlete Agents
  • FL921880Z Employee Leasing
  • FL920150Z Alcoholic, Beverages and Tobacco
  • FL924250Z Home Inspectors
  • FL924260Z Mold Remediation or Assessment
  • FL924270Z Temporary License for Military Spouse (All Boards)
  • FL924780Z Drugs, Devices & Cosmetics

Florida Dept. of Highway Safety & Motor Vehicles

  • FL922013Z Truck Driving School Instructor
  • FL924360Z Third Party Provider

Florida Department of Children and Families

  • EDCFSC30Z Summer Camp Providers
  • EDCFMH20Z Mental Health Providers
  • EDCFGN10Z DCF General

Florida Health Care Administration

  • EAHCA790Z Managed Care

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